Return & Refund Policy | Taaza Bites – Healthy Meals

Return & Refund Policy | Taaza Bites

Return & Refund Policy

Last Updated: January 2026

At Taaza Bites, customer satisfaction is important to us. Due to the nature of freshly prepared food, we follow a strict **no-return policy**. This document explains the conditions under which refunds may be considered.

1. No Return Policy

Once food items are prepared and delivered, they cannot be returned or exchanged due to food safety and hygiene regulations.

2. Refund Eligibility

Refunds may be considered only in the following situations:

  • Incorrect item delivered
  • Missing items in the order
  • Food received in a spilled or damaged condition
  • Order not delivered but marked as delivered

3. Non-Refundable Cases

Refunds will NOT be provided for:

  • Change of mind after order confirmation
  • Taste preferences or personal dislike
  • Delayed delivery due to traffic or weather
  • Incorrect address or unavailability of the customer

4. Refund Request Process

To request a refund, customers must raise a complaint within 24 hours of delivery through:

  • The respective delivery platform (Zomato / Swiggy)
  • Direct email to taazabitesindia@gmail.com with order details and images (if applicable)

5. Refund Method & Timeline

Approved refunds will be processed to the original payment method or platform wallet.

  • Platform orders: As per Zomato / Swiggy refund policies
  • Direct orders: 5–7 working days after approval

6. Order Cancellation

Orders cannot be canceled once preparation has started. Cancellation requests after confirmation are not eligible for refunds.