Return & Refund Policy
Last Updated: January 2026
At Taaza Bites, customer satisfaction is important to us. Due to the nature of freshly prepared food, we follow a strict **no-return policy**. This document explains the conditions under which refunds may be considered.
1. No Return Policy
Once food items are prepared and delivered, they cannot be returned or exchanged due to food safety and hygiene regulations.
2. Refund Eligibility
Refunds may be considered only in the following situations:
- Incorrect item delivered
- Missing items in the order
- Food received in a spilled or damaged condition
- Order not delivered but marked as delivered
3. Non-Refundable Cases
Refunds will NOT be provided for:
- Change of mind after order confirmation
- Taste preferences or personal dislike
- Delayed delivery due to traffic or weather
- Incorrect address or unavailability of the customer
4. Refund Request Process
To request a refund, customers must raise a complaint within 24 hours of delivery through:
- The respective delivery platform (Zomato / Swiggy)
- Direct email to taazabitesindia@gmail.com with order details and images (if applicable)
5. Refund Method & Timeline
Approved refunds will be processed to the original payment method or platform wallet.
- Platform orders: As per Zomato / Swiggy refund policies
- Direct orders: 5–7 working days after approval
6. Order Cancellation
Orders cannot be canceled once preparation has started. Cancellation requests after confirmation are not eligible for refunds.